Refund Policy

Last Updated: August 10, 2023

Thank you for choosing Satellite Upgrade Service for your service needs. We value your satisfaction and strive to provide top-quality services. This Refund Policy outlines the circumstances under which refunds may be issued for our services. Please read this policy carefully before engaging with our services.

1. Service-Specific Refund Policies: Each service offered by Satellite Upgrade Service may have its own specific refund policy outlined in the corresponding service agreement or proposal. It is important to review and understand the refund terms associated with the specific service you are engaging with.

2. General Refund Principles: In cases where a specific service agreement or proposal does not have its own refund policy, the following general principles will apply:

• Non-Performance: If Satellite Upgrade Service is unable to deliver the agreed-upon service due to factors within our control, you may be eligible for a full or partial refund depending on the circumstances.
• Cancellation Before Commencement: If you decide to cancel a service before any work has begun, you may be eligible for a refund minus any administrative or processing fees.
• Cancellation After Commencement: If you decide to cancel a service after work has commenced, the refund amount will be determined based on the work completed and expenses incurred up to that point.
• Unsatisfactory Performance: If you are dissatisfied with the quality of the service delivered, Satellite Upgrade Service will work diligently to address and rectify the issues. In cases where resolution is not possible, a partial or full refund may be considered on a case-by-case basis.

3. Refund Process: To request a refund, please contact our Customer Support team at info@satelliteupgradeservice.com and provide relevant details about the service, reason for the refund request, and any supporting documentation. We will review your request and respond within a reasonable timeframe.

4. Refund Disbursement: Refunds, if approved, will be processed using the same method of payment used for the original transaction. The time it takes for the refund to reflect in your account may vary depending on your financial institution.

5. Exclusions: Please note that the following situations are generally excluded from our refund policy:

• Services delivered as per the agreed-upon terms and quality standards.
• Changes in your business circumstances that impact your need for the service.
• Disputes arising from third-party interactions, such as domain registration or hosting services not provided by Satellite Upgrade Service.

6. Amendments to the Refund Policy: Satellite Upgrade Service reserves the right to modify or amend this Refund Policy at any time. Changes will be effective upon posting the revised policy on our website.

7. Contact Us: If you have any questions or concerns regarding our refund policy, please contact our Customer Support team at info@satelliteupgradeservice.com.

By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy. Please consult this policy before engaging with our services to ensure a clear understanding of the refund terms applicable to your specific service.